Customize message templates
Create message templates using predefined variables related to Order, Billing, Shipping, Customer, Common, etc.
Example
For example, if you add the [order-total] [order-currency] variables to the message text, then, once a customer places a new order, you will receive a notification containing its total price in the selected currency.
Format messages
Assign one of 5 priority levels to each type of notification and get messages sent to the right employee or to the right communication tool.
Example
Use simple html tags to edit Shopify notifications: <b>, <i> and <a>.
Add an unlimited number of subscribers
Distribute messages among any number of colleagues. Each team member can choose a convenient way to receive notifications: Viber, Rocket Chat, Microsoft Teams, etc. Send notifications to direct messages or groups in instant messengers.
Example
Simply send your channel dedicated link to the employees and they can subscribe on their own. Registering them in the system is not required.
Prioritize messages
Assign one of 5 priority levels to each type of notification and get messages sent to the right employee or to the right communication tool.
Example
Send messages about a decrease in stock to a warehouse employee, and about an order status change - to an account manager. Or receive messages about out-of-stock positions in Slack, and about new orders - by SMS.
Filter messages by working hours
Distribute messages between employees according to their working time. Set the days of the week and hours when the desired subscriber will receive messages.
Example
On weekdays, send messages about new orders to one manager, and on weekends to another. Or turn off notifications while the employee is on vacation.
Set up delayed message sending
Arrange additional sending of messages to another subscriber or to another messenger if the original recipient does not respond in time.
Example
Configure sending a message to the head if the manager does not confirm read within 10 minutes. Or "wake up" the manager with a voice call notification.